Customer Due Diligence

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Author

Dexter Lam
Course Level

Beginner
Video time

60 minutes
Exams

Yes

What's included?

7 Chapters
25 Video
1 Quiz

What will you learn?

Defining Customer Due Diligence (CDD): Understand the fundamentals of CDD and its importance in anti-money laundering and compliance through real-world examples.
Handling Politically Exposed Persons (PEPs): Explore best practices for managing PEP accounts to mitigate risks associated with high-profile individuals.
Gathering Comprehensive Customer Information: Discover effective methods for collecting and verifying customer information, emphasizing thorough documentation.
Identifying Beneficial Owners: Learn how to determine beneficial owners based on ownership thresholds and control criteria.
Transaction Monitoring and Suspicious Activity Reporting: Understand the role of transaction monitoring, identify red flags, and learn the process of suspicious activity reporting (SARs).

Who is this course for?

Compliance Professionals and Officers: For those ensuring regulatory compliance in customer due diligence and anti-money laundering.
Risk Management Professionals: Focused on mitigating risks in customer onboarding and transactions.
Financial Institution Employees: For those involved in customer due diligence and compliance activities in banks, credit unions, and insurance companies.
Client Onboarding Executives: For professionals managing customer access and understanding compliance aspects.
Students Planning a Career in Compliance: Provides a solid foundation in customer due diligence and anti-money laundering practices.

Meet the instructor

Dexter Lam

Dexter Lam's multifaceted background in the financial technology sector, coupled with his expertise in digital marketing, business development, and credit analysis, positions him as a valuable asset for our anti-money laundering adult education institute. With a proven track record in driving customer acquisition and engagement, Dexter brings a unique perspective to our courses, highlighting the importance of robust compliance measures in fintech operations. His experience in optimizing workflow automations and centralizing customer touchpoints underscores the significance of efficient AML protocols in today's digital landscape. Dexter's proficiency in project management and attention to detail further emphasize his ability to navigate complex regulatory frameworks, making him an ideal instructor for guiding students in understanding and implementing effective anti-money laundering strategies within financial technology companies. Join us in learning from Dexter's wealth of experience and expertise in safeguarding against financial crime in the digital age.

Patrick Jones - Course author

Who we are

Join us in building a better financial economy by educating yourself through reducing financial crime. Join the revolution in global anti-financial crime with our disruptive online education program!

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68 Circular Road, #02-01, 049422, Singapore
contact@techara.io

Andre is a highly accomplished executive with a specialization in operational management and technological strategies within the textile and fashion industry. Currently, he serves as the Chief Operations Officer at Textile and Fashion Industry Training Centre Pte Ltd, Singapore, a role he has held since February 2022. Andre's responsibilities span directing sales strategies and operations, planning annual budgets for several departments, and managing an efficient Customer Relations Team. He has an impressive track record of successfully securing substantial government tenders and contracts in the education sector, contributing significantly to the organization's financial growth.

Previously, Andre was the Chief Technology Officer and Marketing Strategist at the same company from June 2017 to February 2022. He was instrumental in developing the company's digital infrastructure, including online enrolment, backend processes, and website development. He also led a proficient team that managed the operations of the marketing and technology departments, consistently optimizing digital marketing campaigns through rigorous analytics.

Andre's professional journey is marked by diverse experiences and roles, providing him with a unique set of skills. At Upstart, a U.S.-based Saas company, Andre analyzed clients' credit applications and cultivated strong relationships. As a Sales Engineer Assistant/Project Team Leader at U-Combinations, he provided consultation on database and security infrastructure solutions and led important projects.

His areas of expertise include project management, digital marketing, team leadership, and the formulation of sales strategies, all underpinned by a deep understanding of business-centric technology. Andre is known for his meticulous attention to detail, unwavering dedication, and strategic mindset, which he leverages to drive successful outcomes in all tasks he undertakes.

Outside of work, Andre stays up-to-date with the latest technology trends, explores Singapore's vibrant culinary scene, and mentors young professionals entering the industry. He is deeply invested in the ongoing evolution and digital transformation of the textile and fashion industry and is eager to continue contributing to its advancement.

Andre welcomes any discussions related to professional opportunities, strategic partnerships, or industry-related inquiries. He is grateful for the time you've taken to learn more about his professional journey.

Dexter Lam is a growth strategist with a proven track record in driving customer acquisition and engagement in the financial technology sector. With a strong background in digital marketing, business development, and credit analysis, Dexter has successfully contributed to the growth of various startup companies.

In his current role as the Growth Strategy Lead at Tillful, Dexter has been instrumental in rapidly expanding the user base, acquiring over 100K customers within a two-year timeframe. He has implemented effective email, push, and SMS marketing campaigns to drive revenue and enhance user engagement. Dexter has also developed and optimized workflow automations, resulting in increased customer stickiness through encouraging conversions across various product lines.

During his tenure at Tillful, Dexter successfully centralized and tracked customer touchpoints through establishing and maintaining Tillful’s CRM. He spearheaded the design and implementation of the end-to-end funding application process and established an affiliate program to expand brand awareness. Dexter efficiently managed customer support operations, reducing response times by creating a chatbot and templates to automate inbound customer requests.

Prior to his role at Tillful, Dexter served as a Business Development Manager at Flowcast Enterprise Inside Sales, where he consistently achieved sales targets by qualifying leads and influencing deals throughout the sales cycle. He effectively demonstrated AI/ML-driven enterprise credit decisioning solutions to key stakeholders in banks across APAC and EU. Dexter also managed strategic accounts, established new relationships through networking events, and played a crucial role in enhancing brand awareness through the creation and dissemination of sales and marketing collateral.

Dexter's experience also includes working as a Business Development Manager at Nufin Data Singapore, where he converted leads into customers, developed partnerships, and showcased the capabilities of big data, machine learning, and blockchain technology in disrupting supply chain finance. He demonstrated strong project management skills, successfully delivering projects within tight deadlines. Dexter also gained valuable experience in credit analysis during his tenure at United Overseas Bank Limited, where he managed a credit portfolio of bank and sovereign counterparties.

Dexter holds a Bachelor of Science in Business Administration with a major in Management Information Systems from the University of Arizona. His technical skills culminate together in digital marketing by being able to convey a cohesive story to build brand awareness. Apart from his professional expertise, Dexter is a crypto enthusiast with in-depth knowledge of alternative investing, CEFI and DEFI platforms, staking of digital assets, and blockchain technology. He is constantly working to improve his communication skills to be able to simplify complex topics and execute new concepts quickly. Dexter is known for his organizational skills and attention to detail, ensuring efficient project execution. Overall, Dexter Lam is a results-driven growth strategist with a comprehensive skill set and a passion for leveraging technology to drive business growth in the financial technology industry.

Jon is an accomplished and driven leader known for his dynamic approach and results-driven mindset. With a strong background in fraud prevention, product operations, and driving major projects within the financial services and technology sectors, Jon has established a reputation as an unwavering leader.

During his tenure as the KYC - Operations Manager at Spenmo Singapore, Jon led initiatives to optimize the customer onboarding journey. Through innovative strategies, he achieved exceptional outcomes, reducing customer onboarding costs by 56% and improving onboarding time by 54%.

Prior to his venture into the fintech industry in Southeast Asia, Jon served as a Business Operations Manager at Upstart in Silicon Valley. There, he oversaw consumer lending operations and played a critical role in enhancing customer experience and product launches. Moreover, Jon played a pivotal role in leading the fraud team and successfully combating both international and domestic fraud networks. Through his implementation of robust fraud prevention strategies and close collaboration with the Data Science team to develop an effective fraud model, the company achieved an impressive near-zero fraud rate.

Jon holds a Master of Business Administration from the University of California, Davis, providing him with a solid foundation in strategic management and leadership. Additionally, he is a Certified Fraud Examiner, equipped to tackle the ever-evolving challenges posed by financial crime.

Jon's educational pursuits extend beyond business and fraud prevention. He completed the first year of law school at Golden Gate University, School of Law, expanding his understanding of legal frameworks and regulatory compliance. Furthermore, his Bachelor of Arts in Criminal Justice from San Francisco State University has provided him with a comprehensive perspective on the social and cultural aspects intersecting with financial crime.

With a diverse skill set, unwavering commitment to excellence, and profound understanding of Anti-Money Laundering (AML) practices, Jon is dedicated to driving positive change in the financial industry. His vision for the company is to empower individuals and organizations to effectively combat money laundering through education, tailored solutions, and cutting-edge technology.